What information we collect and why
We collect and use information when you interact with us, when you use our products and services, and when you visit our website and social media. This information is used to: deliver and provide products or services; establish and maintain customer accounts; contact you about our products and services and direct offers or promotions to you; and monitor website statistics. Information may also be aggregated or anonymised by us for business and marketing uses. We may use your information for direct marketing purposes, including providing updates, newsletters, events or other communications that we think may interest you.
You may actively give us information about yourself when you purchase products from our online shop, respond to a customer survey, enter a competition or email us. The information that you provide may include your name, date of birth, email address, telephone number, delivery address, billing address and password.
When you visit our websites, we may automatically collect information through the use of various technologies, including through “cookies”, which is explained under Cookies at the bottom of this policy.
What choices do I have?
You have a choice to remove your personal information by accessing your account and deleting your information. However, some personal information will be required to make future purchases from the website.
We’ve also made it super simple to select the marketing you receive by accessing your marketing preferences with a link to a personalised preference centre at the bottom of every email.
How can I access and control my person information?
We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable UK law. We also take steps to ensure that the personal information we collect is accurate and up to date.
You can see, review and change most of your personal information by signing in to your account. Please update your personal information if it changes or is inaccurate.
How will you share my personal information?
We may share your information with our official partners and affiliates. We may also share your information with third parties when it is necessary to involve a third party service provider to facilitate or offer our services such as participating in a trading platform, delivering your orders or booking tickets for events.
We will never share your personal information with a third party that is not directly related to us or delivering on our obligation to you.
How long will you hold my personal information?
We will not hold onto your personal data longer than necessary to fulfil our commitment to you as a customer. Personal data processed for any purpose will not be kept for longer than is necessary for that purpose.
After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to data retention and deletion laws.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Cookies are also used in the functioning of the online store section of our site, by keeping track of information you enter into the site (products, delivery address etc) so that it can be passed onto us to generate your order.
By using our website, you agree that we can place these types of cookies on your device. You can choose to accept or decline cookies (most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer). This may however prevent you from using this website.
To learn more about cookies, you can search the internet for independent information on cookies.
If you have a question, concern or complaint about this policy or our handling of your information, you can contact us at firstname.lastname@example.org.