Regarding any food, beverage, drink or spirit goods, if there is a problem with your order, items are damaged or faulty, or you wish to return goods for any other reason, please contact us on hello@thegincooperative.com before attempting to return them. We reserve the right to collect damaged or faulty products for inspection or may request evidence of damaged or faulty goods. This does not affect your statutory rights.

If you wish to return merchandise goods only, they must be returned in their original packaging to: The Gin Cooperative, Mayfield, Oyne, Insch, Aberdeenshire, Scotland, AB52 6QT.

Where applicable, return shipping will be paid by the customer except in cases where goods are damaged or faulty, in which case the customer will be reimbursed. Once good(s) are received back and verified, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods.

Can I cancel my order?

Contact us with your order number to request a cancellation as soon as possible. If your order has already been processed and shipped, it’s your responsibility to arrange return of the good(s) at your own cost and unopened before a refund can be processed, minus the original delivery charge.

Orders

Can I add an item to an existing order?

Unfortunately no. Once your order is processed we cannot add additional items.

Should I receive an order confirmation?

Yes. All order confirmations are sent via email from hello@thegincooperative.com – please check your junk mail folder. You can also see your order by logging into your account.

Can I change my payment method once my order has been submitted?

Unfortunately no. Once your order has been processed we cannot amend payment method.

Can I change my delivery address once my order has been submitted.

Perhaps. Please contact us as soon as possible to see if a change of delivery address is still possible. Unfortunately if your order has already been shipped then we cannot change the delivery address.

Where is my order being sent from?

We ship all orders from our premises in Scotland.

Will you include a printed receipt with my order?

No. We’re always looking at ways of reducing waste and improving our processes across all aspects of what we do. Additional printing means more paper and ink. Full order history is available in your account. If you require a receipt to be re-sent email hello@thegincooperative.com and we will send it to the original email address corresponding to your order.

Pricing & Offers

How do Promotional Codes work?

If you have a promotional code enter it at checkout and any discount or offer will be automatically applied. We are unable to retrospectively apply codes after purchase. Promotional codes can expire at any time and some products maybe excluded. Promotional codes cannot generally be used in conjunction with other offers or during periods of other promotions, for example January Sales.