COVID-19

We always aim to deliver promptly but there may be delays due to skeleton staff and increased volumes in the postal and carrier networks out with our control.

Delivery Times & Prices

Delivery dates provided below are given as a guide only and we cannot accept liability for delays.

For delivery related to our Scottish Gin Subscription Service, the associated monthly/bi-monthly/quarterly cost includes delivery so these delivery charges do not apply to our Subscription Service. We process and dispatch Subscription Service boxes in 2 batches, which means boxes should arrive within the last week of the monthly/bi-monthly/quarterly subscription or within the first week of the following month.

Deliveries must be signed for by a person of 18 years or older. If our carriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

If the recipient fails to accept the delivery or to respond to carrier cards, the delivery will be returned to us. It is the recipient’s responsibility to communicate to us and/or to our carrier if there are any known issues related to delivery. There may be a charge for re-delivery. We reserve the right to restrict deliveries or to withdraw services to individual addresses based on exceptional circumstances.

Delivery of goods will be recorded by the carrier. It is the responsibility of the recipient and/or customer to report goods damaged in transit. We cannot be held liable for any breakages once you have accepted and signed for your delivery. Customers accept responsibility for the safe storage and use of the products upon delivery. The Gin Cooperative is not liable for damage caused by customer mishandling.

It is the responsibility of the customer to enter the correct name and address of the recipient. If you wish to change the delivery details once an order has been placed, please email hello@thegincooperative.com. However, if the order has been shipped, the name and address of the recipient cannot then be changed. Under these circumstances, where the incorrect information has been entered by the customer during the checkout process, the delivery will be attempted to the name and address provided. If the name and/or address is incorrect or does not exist, the package may be returned to us. A replacement order and delivery can only be processed and shipped if and when the original order is returned to us and you may be asked to pay for the second delivery. There is no guarantee that the original order will be returned to us and unfortunately we cannot be held liable for incorrect information entered at checkout by the customer, as ultimately the order has been fulfilled by The Gin Cooperative.

Returns, Refunds & Cancellations

If you wish to return merchandise goods only, they must be returned in their original packaging to: The Gin Cooperative, Mayfield, Oyne, Insch, Aberdeenshire Scotland, AB52 6QT. Please note that return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back and verified, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods.

Regarding any food, beverage, drink or spirit goods, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at hello@thegincooperative.com. We reserve the right to collect faulty products for inspection. This does not affect your statutory rights.

To cancel a Scottish Gin Subscription Service, this can simply be done by logging into your account, visiting the subscription page from your account dashboard and cancelling the relevant subscription.