COVID-19 and Christmas Period

We always aim to deliver promptly but there may currently be delays due to skeleton staff and increased volumes in the postal and carrier networks out with our control.

Delivery Times & Prices

Delivery dates provided below are given as a guide only and we cannot accept liability for delays.

If the recipient fails to accept the delivery or to respond to carrier cards, the delivery will be returned to us. It is the recipient’s responsibility to communicate to us and/or to our carrier if there are any known issues related to delivery. There may be a charge for re-delivery. We reserve the right to restrict deliveries or to withdraw services to individual addresses based on exceptional circumstances.

Delivery of goods will be recorded by the carrier. It is the responsibility of the recipient and/or customer to report goods damaged in transit. We cannot be held liable for any breakages once you have accepted and signed for your delivery. Customers accept responsibility for the safe storage and use of the products upon delivery. The Gin Cooperative is not liable for damage caused by customer mishandling. 

Returns, Refunds & Cancellations

If you wish to return merchandise goods only, they must be returned in their original packaging to: The Gin Cooperative, Mayfield, Oyne, Insch, Aberdeenshire Scotland, AB52 6QT. Please note that return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back and verified, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods.

Regarding any food, beverage, drink or spirit goods, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at hello@thegincooperative.com. We reserve the right to collect faulty products for inspection. This does not affect your statutory rights.